Level 2 NDIS Coordination of Supports

Taking Control of Your NDIS Journey with Ongoing, Expert Guidance

Navigating the complexities of the National Disability Insurance Scheme (NDIS) becomes easier when you have someone in your corner. At Aus Care Community Services, our Level 2 Coordination of Supports service offers in-depth, structured assistance for participants who need more than just initial guidance. We help you coordinate a range of supports, monitor your progress, troubleshoot issues, and build the skills to take more control of your plan over time.

What Is Level 2 Coordination of Supports?

Unlike Level 1 Support Connection, which provides short-term guidance, Level 2 offers medium-intensity support that continues throughout the life of your NDIS plan. It’s designed for participants who:

  • Have multiple providers and services to manage
  • Experience challenges coordinating supports independently
  • Are going through major life transitions (school to work, hospital to home, etc.)
  • Need help monitoring their plan, budget, and service quality
  • Want expert support to navigate complex systems and solve problems
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Who Is It For?

Level 1 Support Connection is ideal for NDIS participants who:

Have recently received their first NDIS plan:

We provide clear explanations and step-by-step guidance to help you fully understand how your plan works and what it includes.

Need assistance understanding their funded supports:

We break down the different budget categories, such as core supports and capacity building, so you know how to allocate funding to services like personal care, therapy, or social support.

Want help identifying and connecting with suitable NDIS providers:

We help you explore and compare providers in your local area who offer NDIS-approved services tailored to your goals.

Would benefit from short-term guidance to build independence:

Our team supports you in gaining the skills and confidence to manage your supports independently in the future.

Have informal supports (family or friends) but need assistance linking to formal services:

We help bridge the gap between personal networks and formal NDIS-funded supports, including home modifications, respite care, and allied health services.

Are transitioning from a different support system or service provider:

We assist with a smooth transition, ensuring continuity of care and helping you make the most of your new NDIS plan.

Take Control of Your NDIS Plan with Level 2 Support Coordination

If you’re ready to simplify your NDIS plan and gain clarity on your supports, Aus Care CS is ready to help. Our Level 2 Coordination of Supports service provides the structure, communication, and confidence you need to make your plan work for you.

Get In TouchCall: 1300 768 092

Who Benefits from Level 2 Support?

Participants who may benefit from Level 2 Coordination of Supports often have:

  • Complex medical, behavioural, or developmental needs
  • A range of therapies and daily supports requiring coordination
  • Responsibilities as a primary carer for another person
  • Limited support from family or informal networks
  • Previous challenges navigating the NDIS system or communicating with providers

This level is also commonly suited to:

  • Young people transitioning from early intervention into school-aged supports
  • Adults exploring NDIS housing support or SIL options
  • Individuals in regional areas who require help sourcing and coordinating remote services
  • Families coordinating allied health, respite care, and community access simultaneously

Common Areas We Support

Level 2 Coordination of Supports can include assistance with:

  • Creating a comprehensive service delivery calendar
  • Sourcing culturally safe providers aligned with your values
  • Connecting to employment and education support services
  • Coordinating assistive technology assessments and quotes
  • Facilitating transport and travel support bookings
  • Managing NDIS respite care requests and short-term accommodation
  • Accessing NDIS community reintegration and social participation programs
  • Preparing thorough evidence for plan reviews, including letters, reports, and outcomes

We believe that by empowering you from the start, you can take ownership of your journey and achieve better long-term outcomes.

Building Confidence Through Consistency

At Aus Care CS, we know that trust and consistency matter. That’s why you’ll have a dedicated support coordinator who gets to know your plan, your history, and your goals. Over time, we work together to:

  • Regularly review outcomes and adjust services if needed
  • Keep providers accountable for delivering agreed outcomes
  • Make informed recommendations when providers are not the right fit
  • Ensure your supports are flexible and responsive to change

We aim to reduce the administrative burden on you while empowering you to understand and take control of your NDIS journey.

Our Role as Your Coordination Partner

At Aus Care CS, we act as a link between you, your support network, and your service providers. We don’t just arrange services, we work with you to ensure your supports are coordinated in a way that aligns with your goals, routines, and changing needs.

Here’s what Level 2 Coordination of Supports includes in detail:

1. Coordinating Multiple Services

Managing multiple supports can be stressful. We help you:

  • Align therapy schedules, home visits, transport, and other supports
  • Communicate between providers to ensure a cohesive approach
  • Ensure that everyone involved understands and contributes to your plan goals
  • Minimise duplication or overlap of services

2. Understanding and Managing Your Plan

Your NDIS plan is full of possibilities — we help you tap into them fully by:

  • Reviewing your plan line-by-line and explaining each budget category
  • Mapping supports to your funding correctly (core, capacity-building, capital)
  • Helping you track expenditure and avoid underspending or overspending
  • Advising on service rates according to the NDIS price guide

3. Strengthening Decision-Making Skills

We coach you on how to make informed, confident choices. This includes:

  • Understanding what to ask when selecting providers
  • Navigating service agreements and knowing your rights
  • Identifying quality indicators for NDIS services
  • Setting clear expectations with providers from day one

4. Resolving Issues and Reducing Risks

When things don’t go to plan, we’re here to help. Our team:

  • Manages service disruptions and provider disengagements
  • Helps resolve billing disputes or missed services
  • Provides guidance in cases of provider misconduct or poor service delivery
  • Supports you in identifying risks and creating backup plans

5. Building Your Long-Term Capacity

Our coordinators are here to support, not take over. We help you:

  • Build systems to manage supports on your own (calendars, budgeting tools, contact logs)
  • Improve communication with providers and stakeholders
  • Develop advocacy skills for plan reviews and appeals
  • Explore digital tools and apps that support independent management

Why Choose Aus Care Community Services?

Choosing Aus Care CS for your Coordination of Supports means partnering with a team that truly listens.

We offer:

  • Proven experience supporting NDIS participants across diverse needs and abilities
  • A wide provider network across Parramatta, Newcastle, Sydney Metro, and regional NSW
  • Culturally responsive service planning and communication
  • Expertise in allied health integration, behavioural support, SIL, and transitions
  • A person-centred philosophy that keeps you in the driver’s seat
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What Our Community Says

Real stories from people we support, sharing how Aus Care Community Services has made a meaningful difference in their lives, every step of the way.

Ready to Get Started?

Reach out to us today and let's discuss how we can support your NDIS Journey.

Your life, your plan, our goal.

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