Privacy Policy

Last updated: 17 September 2026

About This Policy

Aus Care Community Services Pty Ltd (ABN 52 615 836 541) respects your privacy. This policy explains how we collect, use, store and share personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

We collect personal information that is reasonably necessary for our services. This may include:

  • name and contact details
  • date of birth
  • NDIS details, such as an NDIS number and plan information
  • health and disability information relevant to the supports needed
  • referrer details
  • documents provided to us
  • information about how you use our website

Health and disability information is sensitive information. We only collect it with consent, or where the law allows or requires it.

If you apply for a job with us, we collect the information you provide in your application, including your resume, to consider your application.

If you choose to send us your NDIS Readiness Checklist summary, we collect the summary and contact details you provide, to respond to your enquiry.

How We Collect Information

We may collect personal information:

  • directly from you, including through our website, by phone, email or in person
  • from referrers, family members, nominees or guardians, with consent
  • from other providers or organisations involved in a person’s supports, with consent or where the law allows
  • automatically when you use our website, such as through cookies

If you provide information about another person, please make sure they have agreed to you sharing it with us.

How We Use Information

We use personal information to:

  • respond to enquiries and referrals
  • provide and coordinate supports
  • communicate with you and people involved in your supports
  • meet our legal, regulatory and NDIS obligations
  • manage feedback, complaints and quality improvement
  • improve our website and services

Sharing Information

We only share personal information where it’s needed, with consent or where the law allows or requires it. This may include government agencies such as the NDIA and the NDIS Quality and Safeguards Commission, other providers or professionals involved in a person’s supports, people authorised to act for a person, and service providers who help us run our business.

We don’t sell personal information.

Some of our service providers may store information outside Australia. Where this happens, we take reasonable steps to protect it.

Stories and Photos

We only share personal stories or photos with consent.

Website and Cookies

Our website may use cookies and analytics tools to understand how visitors use the site and how they found us. You can set your browser to refuse cookies, although some parts of the website may not work as intended.

When you contact us or make a referral through our website, we may also record how you heard about us and the pages you visited, to help us respond and understand how people find our services.

Storing and Protecting Information

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep records for as long as required by law, and then securely destroy or de-identify them.

Accessing and Correcting Your Information

You can ask to access or correct the personal information we hold about you by contacting us.

Questions and Complaints

If you have a question or concern about your privacy, please contact us:

Aus Care Community Services Pty Ltd
ABN 52 615 836 541
70 Majors Bay Road, Concord NSW 2137
Phone: 1300 768 092
Email: info@auscarecs.com.au

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.