In your NDIS plan: Capacity Building, Support Coordination
NDIS Support Coordination
Understanding and using your NDIS plan can take time, especially when things change. Aus Care Community Services provides NDIS Support Coordination across Sydney and NSW, helping participants understand their plan, explore provider options and bring their supports together.
What NDIS Support Coordination Includes
A Care Navigator can help with:
- understanding your NDIS plan and funding
- exploring and connecting with providers of your choice
- setting up service agreements and bookings
- resolving service issues and challenges
- building your confidence to manage your own supports over time
- coordinating supports during changes, such as hospital discharge or a change in living situation
- keeping track of how your supports are working toward your goals
Levels of Support Coordination
Coordination of Supports (Level 2)
Help to understand your plan, connect with providers and coordinate your supports, while building your confidence to manage them over time.
Specialist Support Coordination (Level 3)
For participants with more complex situations, such as high or changing support needs, several services involved, or risks that need closer coordination.
Not sure which level is in your plan? A Care Navigator can help you check.
Care Navigators
A Care Navigator takes the time to understand your situation and helps you with the next step. A Care Navigator gets to know your goals, explains your options, and helps coordinate your supports as your needs change.
Your Choice of Providers
Participants always choose their own providers. If you receive Support Coordination from us, you’re free to use other providers for your supports, and using our other services is never a condition of Support Coordination.
How We Ensure Quality and Safety
Aus Care Community Services is an NDIS Quality and Safeguards Commission registered provider. Our team works within the NDIS Code of Conduct and keeps your information private.
Why Choose Aus Care Community Services
Choosing the right support coordinator makes a real difference. At Aus Care Community Services, we are committed to providing respectful, transparent and reliable support.
- Registered NDIS provider
- Experienced and compassionate Care Navigators
- Culturally respectful support that puts participants first
- Strong local knowledge of NDIS services across Sydney
Help With Plan Reassessments and Changes
From 27 August 2026, the NDIA says only a participant, their nominee or their child representative can request a plan reassessment. Support coordinators can’t lodge the request on a participant’s behalf. Where Support Coordination is funded in your plan, a Care Navigator can help you understand whether a reassessment or plan variation may apply, organise information and evidence, and prepare for conversations with the NDIA.
Read more: Who Can Request an NDIS Plan Reassessment? →
How NDIS Support Coordination Is Funded
In your NDIS plan, Support Coordination is funded under Capacity Building supports. Your plan will show which level is funded. What the NDIS funds is decided by the NDIA.
What’s Changing in the NDIS
The NDIS is changing in stages from 2026 to 2028, including changes to plan reassessments and plan renewals. The Australian Government has also announced changes to how support coordination will be delivered in future. The NDIA will let participants know if a change affects them.
Frequently Asked Questions
What is NDIS Support Coordination?
NDIS Support Coordination is a funded support that helps you understand your plan, connect with suitable providers, and coordinate supports so they work together toward your goals.
Who can access Support Coordination?
Support Coordination is available to NDIS participants when it is funded in their plan. If you are unsure, we can help you check your plan and explain the next steps.
What are the levels of Support Coordination?
There are three levels: Level 1 Support Connection, Level 2 Coordination of Supports, and Level 3 Specialist Support Coordination for more complex needs and situations.
What can Support Coordination help me with?
It can help with setting up services, understanding service agreements, organising appointments, building routines, and making sure supports align with your goals and preferences.
Can I change my support coordinator?
Yes. NDIS participants have the right to choose their support coordinator. If you are unhappy with your current provider, Aus Care Community Services can help with the transition.
Do you provide Support Coordination across Sydney?
Yes. We provide NDIS Support Coordination across Sydney and NSW. See the areas we support below.
Do you help with crisis or complex situations?
Yes. For more complex circumstances, Specialist Support Coordination can help manage risks, coordinate multiple providers, and support stability while working toward longer-term outcomes.
Can you work with my family, carer, or support team?
Yes. With your consent, we can work with family or carers, support workers, allied health providers and plan managers so everyone is working towards the same goals.
Can my support coordinator request a plan reassessment for me?
According to the NDIA, from 27 August 2026 only the participant, their nominee or child representative can make the request. A support coordinator may still help with preparation.
Do I have to use your other services if you’re my support coordinator?
No. Participants always choose their own providers, and using our other services is never a condition of Support Coordination.
What’s the difference between a Care Navigator and a support coordinator?
Care Navigator is the name we use for our team. Support Coordination is the NDIS support funded in your plan. A Care Navigator delivers it and helps coordinate your supports.
How do I get started with Aus Care Community Services?
Contact our team and we will discuss your goals and needs, review your NDIS plan if required, and confirm the next steps to begin Support Coordination.
How to Get Started
- Get in touch. Call 1300 768 092, email referrals@auscarecs.com.au or complete our referral form.
- Talk with a Care Navigator about your goals, your plan and the support you’re looking for.
- Check what’s funded. With your consent, we look at your plan with you and confirm the level of Support Coordination funded.
- Agree how we’ll work together in a service agreement.
- Get started. A Care Navigator helps you explore provider options and bring your supports together.
Other Services From Aus Care Community Services
Participants choose their own providers. If you’d like to know more about our other services:
- In-Home Support & Personal Care
- Social & Community Access
- Home and Living Supports (1:1 SIL & Respite)
- NDIS Hospital to Home Discharge Support
Not on the NDIS yet? Learn about Access Eligibility support →
Areas We Support
Based in Concord, we support participants and families across Sydney and NSW, including:
Sydney
- Auburn
- Blacktown
- Burwood
- Cabramatta
- Camden
- Campbelltown
- Concord
- Drummoyne
- Fairfield
- Five Dock
- Granville
- Homebush
- Lidcombe
- Liverpool
- Merrylands
- Mount Druitt
- Narellan
- Parramatta
- Strathfield
Greater NSW
- Lismore
- Newcastle
- Nowra
- Wollongong
Support Coordination is also available remotely Australia-wide.
Not sure if we cover your area? Speak with a Care Navigator →
Reach Out
Have questions or ready to take the next step? We’re here to listen and help. Call, email, or simply fill out the form and a friendly member of our team will be in touch shortly.
We look forward to hearing from you.
Please complete the form to submit an enquiry.
