Make a Referral

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Empowering participants to access the right support, quickly, clearly, and confidently.

At Aus Care Community Services, we make it easy for NDIS participants, families, support coordinators, and referrers to connect with the supports we provide, including Support Coordination, In-Home Support, Social Support, Respite, Community Reintegration, Behaviour Support, and NDIS Housing Support pathways.

Where allied health is required (e.g. NDIS occupational therapy, speech therapy, physiotherapy, behaviour support, or NDIS early childhood intervention), we coordinate with external providers to support integrated, participant-focused outcomes.

What Is NDIS Support Connection?

Support Connection is the first level of NDIS Support Coordination. It’s designed to help participants understand their plan, identify supports, and take the next steps with confidence. This support is short-term and practical, focused on connecting you with the right services and building your ability to manage your plan over time.

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Make a Referral To Aus Care Community Services

At Aus Care Community Services, We help fill the gaps!

Referrals shouldn’t be complicated. Whether you’re a participant, family member, Support Coordinator, LAC, hospital team, or community provider, our intake team will guide you to the right starting point.

Use the tabs below to check eligibility or submit a referral form. If you’re unsure which form to use, contact us and we’ll help you choose the best option.

NDIS eligibility is confirmed through an NDIA assessment. If you’re not sure whether you may be eligible, or you’re preparing for access or planning, we can explain the process, help you understand next steps, and point you to the right pathways.

Call us and we’ll help you understand your eligibility options.

Call: 1300 768 092

This form is for individuals who are not yet on the NDIS, or who are currently exploring access and support options. Share what’s happening and what supports may be needed, and our team will respond with practical guidance on next steps.

    Participant/Client Details

    Date of Birth *

    NDIS Number *

    Mode of Communication

    Interpreter Required *:

    Preferred method of communication *:

    Diversity & Cultural Background

    Referee Contact Details (referral to/from)

    Reason for Referral

    Date of Referral *

    Risk Factors

    Type of Risk:

    Risk Rate:

    Use this form for participants who already have an NDIS plan and are ready to start supports with Aus Care Community Services.

      Details of the person requiring NDIS support

      Preferred Name *

      Date of Birth

      Plan Start Date:

      Plan End Date:

      Copy of NDIS Plan Provided:

      Interpreter required?

      Management of NDIS Plan:

      Attachment (Optional):

      (NDIS goals or plan/ Medical documents/ Reports/ Health summary)

      Primary carer/ next of kin/ Advocate/ Guardian details (if required)

      Referrer Details

      Organisation:

      Date:

      Start Your NDIS Journey with Confidence

      Ready to get started with your NDIS plan? Let Aus Care Community Services help you take that first step with confidence. Our Support Connection team is here to listen, guide, and empower you.

      Get In TouchCall: 1300 768 092

      Who Can Make a Referral?

      Referrals can be submitted by:

      • Participants (self-referrals welcome)
      • Family members, carers, nominees, and advocates
      • Support Coordinators and Plan Managers
      • Local Area Coordinators (LACs)
      • Hospitals, discharge planners, community services, and other providers
      • Allied health professionals and GPs (when coordination is required)

      We support self-managed, plan-managed, and NDIA-managed participants. If you’re providing a referral on someone’s behalf, we’ll confirm consent and the best contact person during intake.

      What Services Can Be Referred?

      We accept referrals for the NDIS supports we provide, including:

      Coordination and planning

      • Support Coordination (including Support Connection)

      Support at home and in the community

      • Personal Care and In-Home Support
      • Social Support and Group Activities
      • Community Participation and Reintegration Support
      • Respite Care (STA and flexible respite arrangements)

      Specialised supports

      • Behaviour Support
      • NDIS Housing Support pathways (e.g. SIL / SDA / ILO support and coordination)

      If a participant also requires allied health supports (such as OT, speech therapy, or physiotherapy), we can help coordinate with suitable external providers so therapy recommendations integrate well into everyday supports.

      What Information Do I Need to Include?

      To help us assess the referral quickly, it’s helpful to include:

      • Participant details and preferred contact method
      • NDIS number (if applicable) and plan management type
      • What supports are being requested and why
      • Any risks, safety considerations, or support preferences
      • Relevant documents (if available), such as the NDIS plan, reports, or discharge notes

      If you don’t have everything yet, that’s okay, submit what you can and our team will follow up.

      What Happens After I Submit a Referral?

      After you submit a referral, our intake team will:

      • Confirm we’ve received it
      • Review the requested supports and funding alignment
      • Contact the participant (or nominated contact) to confirm details and consent
      • Provide the next steps, timeframes, and an onboarding pathway
      • Coordinate with relevant stakeholders where needed (Support Coordinators, family, external providers)

      We aim to respond within 24–48 hours once the required details are received.

      Make a Referral To Aus Care Community Services

      Why Refer to Aus Care Community Service?

      • Registered NDIS provider delivering person-centred supports
      • Clear intake process with fast response times
      • Flexible delivery across Sydney and surrounding areas
      • Experience supporting participants with complex or changing needs
      • Collaborative approach with families, Support Coordinators, and external providers where required
      Get In Touch

      Reach Out

      Have questions or ready to take the next step? We’re here to listen and help. Call, email, or simply fill out the form and a friendly member of our team will be in touch shortly.

      We look forward to hearing from you.

      Please complete the form to submit an enquiry.