Level 3 Specialist Support Coordination

High-Level Expertise for Complex Support Needs

At Aus Care Community Services, we understand that some participants face significant barriers that make navigating the NDIS particularly challenging. Our Level 3 Specialist Support Coordination service is designed for individuals with complex needs, high-risk situations, or significant barriers to accessing and maintaining support.

What Is Specialist Support Coordination?

Specialist Support Coordination is tailored for participants who experience:

Complex or high-risk situations (e.g. housing instability, family breakdown, or mental health crises)
Involvement with multiple service systems (justice, child protection, homelessness services, etc.)
Significant barriers to accessing or coordinating support services
A need for ongoing specialist support due to behavioural, cognitive, or psychosocial disability

Unlike Levels 1 and 2, which focus on building skills and capacity, Level 3 provides stabilisation, system navigation, and problem resolution at a high level of complexity.

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Who Is It For?

This level of support is typically suited to NDIS participants who:

Are transitioning from hospital, prison, or institutional care

Have unstable housing or are at risk of homelessness

Require behavioural intervention or mental health support in conjunction with other services

Are under guardianship, trusteeship, or involved with court orders

Have experienced service failure or disengagement from providers

Have limited or no informal supports (e.g. no family or carer involvement)

Let’s Take the Next Step Together

If your situation is complex or high-risk and you need expert support to stay safe, stable, and supported, Aus Care Community Services is here to help. Our Specialist Support Coordination team is ready to step in, stabilise, and advocate for your needs across every aspect of your life.

Get In Touch Call: 1300 768 092

Our Approach

At Aus Care CS, we tailor our approach to each participant’s unique needs. We combine:

Specialist knowledge: Our team is trained in mental health, psychosocial disability, behavioural support, and crisis intervention.
Lived experience: We bring compassion and real-world insight to every interaction.
Strategic advocacy: We ensure participants’ rights and voices are respected within all systems of care.
Cultural responsiveness: We work across culturally and linguistically diverse communities with sensitivity and care.

Key Benefits of Specialist Support Coordination

Participants accessing Level 3 Specialist Support Coordination with Aus Care CS receive:

High-level, experienced NDIS coordination support
Intensive guidance through major life transitions
Improved continuity of care during instability or change
Enhanced access to providers who specialise in complex cases
Better outcomes across housing, healthcare, legal, and community domains

What We Do in Specialist Support Coordination

1. Managing Complex Support Environments

We coordinate and align multiple services across sectors, including:

Disability services
Health and mental health systems
Housing providers and SIL services
Legal and justice systems
Behaviour intervention teams
Emergency services and crisis housing

2. Crisis Planning and Response

We develop personalised crisis plans to prevent service breakdown and reduce risk. If emergencies occur, we act quickly to:

Connect with emergency supports
Mediate between providers and stakeholders
Maintain continuity of care during transitions

3. Addressing Barriers to Engagement

Many participants at this level face challenges with trust, access, or communication. We provide:

Trauma-informed support practices
Advocacy to ensure your voice is heard in multidisciplinary meetings
Referrals to specialist NDIS providers who offer flexible and inclusive service models

4. Service Integration and Collaboration

We liaise with government and non-government bodies to ensure all stakeholders:

Share information ethically and legally
Work toward consistent, person-centred outcomes
Maintain accountability and transparency

5. Building Long-Term Solutions

Our aim is not just to stabilise, but to move you forward. We support you in:

Developing goals and adjusting them based on current circumstances
Accessing long-term housing support, allied health, community programs, and behavioural support
Establishing routines and formal support structures that reduce future risk