Feedback and Complaints
We welcome feedback from participants, families, carers and referrers. Compliments, suggestions and complaints all help us improve.
How to Give Feedback or Make a Complaint
You can contact us:
- Phone: 1300 768 092
- Email: info@auscarecs.com.au
- In writing: 70 Majors Bay Road, Concord NSW 2137
- In person: speak with your Care Navigator or any member of our team
You can ask someone to help you, such as a family member, friend or advocate. You can also give feedback anonymously.
What Happens Next
We’ll acknowledge your feedback or complaint, look into it fairly, and let you know the outcome. We’ll keep your information confidential. Making a complaint won’t affect the supports you receive.
If You’re Not Satisfied
If you’re not happy with how we’ve handled your complaint, you can contact the NDIS Quality and Safeguards Commission:
- Phone: 1800 035 544
- Website: ndiscommission.gov.au
For privacy concerns, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
Help to Make a Complaint
If you need help, you can contact an independent disability advocate, or ask for an interpreter through the Translating and Interpreting Service (TIS National) on 131 450.
