You have the right to choose who delivers your NDIS supports, and to change providers if something isn’t working. Changing can feel daunting, but with a little planning it’s usually straightforward.
Signs it might be time to change
- Shifts are regularly cancelled, late or changed at short notice
- You’re seeing a different support worker every week
- Your calls and emails don’t get answered
- Your goals aren’t moving forward
- You don’t feel listened to, respected or safe
- Invoices are confusing or don’t match the supports you received
It’s worth raising concerns with your provider first. Sometimes an issue can be fixed. If it can’t, or you’ve already tried, it’s okay to move on.
If you feel unsafe, or you think you’ve experienced harm, abuse or neglect, contact the NDIS Quality and Safeguards Commission. In an emergency, call 000.
Step 1: Check your service agreement
Your service agreement should explain how to end it, including any notice period. Find it before you do anything else.
Thinking about switching? We’ll explain the process and help with the handover. Speak with a Care Navigator →
Step 2: Choose your new provider
Talk to a few providers. Ask:
- Can you start when I need you to?
- Who will my regular workers be, and how do you handle cover?
- Are you registered with the NDIS Commission? (Required for some supports, such as SIL, and for NDIA-managed funding.)
- How do you communicate with participants and families?
Step 3: Set up the new service agreement
Agree on the supports, schedule, costs and start date with your new provider before you finish with the old one, so there’s no gap in support.
Step 4: Give notice to your current provider
Tell your current provider in writing that you’re ending the agreement, following the notice period in your service agreement.
Step 5: Update your plan settings
If your funding is NDIA-managed, you may need to update service bookings. If you have a plan manager, let them know about the change. Your my NDIS contact can help if you’re unsure.
Step 6: Check the handover
Make sure important information, like routines, preferences and health or safety plans, is shared with your new provider, with your consent.
Why Registration Matters
Some supports require providers to be registered with the NDIS Quality and Safeguards Commission, and registration requirements are expanding. You can check a provider’s registration on the NDIS Commission’s website. Aus Care Community Services is a registered NDIS provider.
Changing support coordinators
The same steps apply. Your Support Coordination funding stays in your plan when you change coordinators.
Changing SIL providers
Changing SIL providers takes more planning, because it affects where and how you’re supported every day. Allow extra time, and make sure your new provider is registered with the NDIS Commission, which has been required for all SIL providers since 1 July 2026.
How Aus Care Community Services can help
If you’re thinking about switching, a Care Navigator can talk you through your options, explain what changing to Aus Care Community Services would involve, and help plan a smooth handover. If we’re not the right fit, we’ll tell you.
Thinking about changing providers?
Frequently asked questions
Do I need a reason to change NDIS providers?
No. You can choose to change providers. It helps to check your service agreement for the notice period first.
Will I lose funding if I change providers?
No. Your funding stays in your plan. It follows you, not the provider.
Can I change support coordinators?
Yes. Your Support Coordination funding stays in your plan and can be used with a new support coordinator.
Can I make a complaint about my provider?
Yes. You can raise it with the provider first. If that doesn’t resolve it, you can contact the NDIS Quality and Safeguards Commission.
Reviewed by the Aus Care Community Services Care Navigator team. Last reviewed: 17 September 2026.
Sources
- NDIS Quality and Safeguards Commission: Find a registered provider
- NDIS Quality and Safeguards Commission
This information is general in nature and reflects NDIS information available at the time of writing on 17 September 2026. The NDIS is changing, and rules, dates and processes may be updated after this article is published. It is not legal, financial or individual NDIS advice and should not be relied on for decisions about your plan. What the NDIS funds, and decisions about access, plans and reassessments, are made by the NDIA. For the latest information, visit ndis.gov.au or call the NDIS on 1800 800 110. For help understanding your own situation, Speak with a Care Navigator.
