Jacinta had applied for the NDIS more than once, and each time her application was declined. Like many people, she was left unsure whether it was worth trying again.
Her housing officer reached out to Aus Care Community Services for help. Our Care Navigator, Nikki, sat down with Jacinta, and with her consent, went back through her history. That meant tracking down medical records dating back to the 1990s, so her application finally reflected the full picture of her disability and how it affects her daily life.
With that evidence in place, Jacinta’s new access request was approved by the NDIA. Today, she continues to work with Aus Care Community Services as she puts her plan into action.
Today, with her plan in place, Jacinta is getting out into her community, like a recent trip to a Portuguese festival to pick up her favourite tarts.
What made the difference
A previous rejection doesn’t always mean someone isn’t eligible. Sometimes the evidence doesn’t show the whole story. A Care Navigator can help you understand the eligibility criteria, work out what evidence may be missing, and prepare your application.
Know someone like Jacinta?
If you or someone you support has been turned down before, speak with a Care Navigator about your options.
We can help with understanding eligibility criteria and preparing documents. The final decision on eligibility and access to the NDIS rests solely with the NDIA.
